This unit involves the skills and knowledge required to service clothes washing machines and dryers.

It includes working safely, testing appliance functions, locating and rectifying clothes washing machine and dryer faults and defective components, and completing required service documentation.

Individuals will typically work independently to service and repair clothes washing machines and dryers.

The skills and knowledge described in this unit require a licence or permit to practice in the workplace where work is carried out on electrical installations which are designed to operate at voltages greater than 50 volt (V) alternating current (a.c.) or 120 V direct current (d.c.).

Competency development activities in this unit are subject to regulations directly related to licensing. Where a licence or permit to practice is not held, a relevant contract of training, such as an Australian Apprenticeship, is required.

Additional and/or other conditions may apply in some jurisdictions subject to regulations related to electrical work. Practice in the workplace and during training is also subject to work health and safety (WHS)/occupational health and safety (OHS) regulations.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare toservice clothes washing machine and dryer

1.1

WHS/OHS hazards, risk control methods, relevant standards, codes and legislation are obtained and applied

1.2

Extent of work to be undertaken is determined from service/fault requests and/or discussions with supervisor/appropriate person/s in accordance with workplace procedures

1.3

Advice is sought, as required, from supervisor to ensure work is coordinated with others

1.4

Sources of materials/parts required for work are identified in accordance with workplace procedures

1.5

Tools, equipment and testing devices to locate faults are obtained in accordance with workplace procedures and checked for operational safety

2

Service clothes washing machine and dryer

2.1

Need to test or measure live electrical work is determined in accordance with workplace procedures and WHS/OHS requirements

2.2

Appliance is checked and isolated in accordance with workplace procedures and WHS/OHS requirements

2.3

Safety hazards resulting from defect or fault are identified and documented, and risk control measures implemented in accordance with workplace procedures and consultations with appropriate person/s

2.4

Appliance is tested and components are inspected for wear or defects in accordance with workplace procedures and manufacturer specifications

2.5

Appliance faults and their cause are identified using measured and calculated values of appliance parameters in accordance with workplace procedures

2.6

Appliance is dismantled, where necessary, and parts safely stored to protect them against loss or damage in accordance with workplace procedures

2.7

Defective, worn or faulty appliance components are rechecked and their status is confirmed

2.8

Replacement parts are sourced and obtained in accordance with workplace procedures

2.9

Effectiveness of repair work is tested in accordance with workplace procedures

2.10

Apparatus is reassembled, given a final test and prepared for return to service in accordance with workplace procedures

2.11

Unexpected situations are resolved in accordance with workplace procedures, safety guidelines and with the approval of an authorised person/supervisor

2.12

Servicing activities are completed without damage to apparatus, circuits, the surrounding environment and/or services using relevant sustainable energy practices in accordance with workplace procedures

3

Complete and report fault-finding and repair activities

3.1

Work area is cleaned and made safe in accordance with workplace procedures

3.2

Service report is completed and verified by an appropriate person/supervisor in accordance with workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least two separate occasions and include:

applying relevant work health and safety (WHS)/occupational health and safety (OHS) requirements, including:

applying safe working practices

identifying hazards

using risk control measures

completing and reporting fault-finding and repair activities

implementing legislation, industry standards, codes of practice and regulations

preparing to service clothes washing machine and dryer

servicing clothes washing machine and dryer, including:

determining nature of work from service request

identifying defective components affecting appliance efficiency

finding faults

rectifying defects or faults

testing appliance functions

completing service report

dealing with unplanned events/situations in accordance with workplace procedures in a manner that minimises risk to personnel and equipment

using manufacturer specifications and manuals.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

relevant legislation, industry standards, codes of practice and regulations

relevant manufacturer specifications

relevant risk mitigation processes, including:

potential hazards

risk control measures

safe working practices

relevant WHS/OHS legislated requirements

relevant workplace documentation

relevant workplace policies and procedures

service clothes washing machines and dryers, including:

component repair or replacement methods

installation

manufacturer parts catalogues and service reports

operational testing and set-up procedures encompassing pre-start and safety control checking, operating cycle testing and control adjustments

types, applications, construction, components and operating characteristics

typical component wear or defects

typical faults.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry

applicable documentation, including workplace procedures, industry standards, equipment specifications, regulations, codes of practice and operation manuals.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEE Electrotechnology Training Package Companion Volume Implementation Guide.

Servicing clothes washing machines and dryers must include at least the following:

two types of appliances:

washing machines (top load/front load, twin tub or washer/dryer combination)

dryers (washer/dryer combination or tumble/static)

four defects/faults:

washing machines:

higher energy use than previously experienced

program selector not working correctly

appliance light not working

electric shock received from appliance cabinet

dryers:

heater not operating

fan not working

timer not working correctly

electric shock received from appliance cabinet

Electrotechnology

Refrigeration and air-conditioning